​​​Title: Field Service Technician
Duration – Contract to Hire
Location – Memphis, Tennessee

Responsible for customer support across the City, following established policies and procedures, adhering to schedules and meeting service levels. Oversees that appropriate documentation and records are kept. Communicates with other departments and customers to ensure satisfactory customer support. 


Duties Include:

  • Provide exemplary customer service to all customers
  • Develop a positive relationship with all customers
  • Effectively communicate (written and verbal) with all customers
  • Follow all SOPs
  • Participate in meetings
  • Installing and maintaining hardware and software on desktops and laptops
  • Follow all inventory controls
  • Create and maintain service documentation and machine maintenance.
  • Provide primary/secondary support for critical issues that occur after hours
  • Ability to handle multiple situations and/or tasks
  • Complete assigned training
  • Provide communication between the company and the customer.
  • Works on problems of diverse scope.
  • Exercises independent judgment within generally defined practices and policies
  • Contributes to the development of organization's goals and objectives.
  • Interact with outside customers and functional peer groups.
  • Provide customer training both in person and remotely
  • Maintain up-to-date knowledge of emerging tools and technologies
  • Research, evaluate and recommend technologies to support business requirements
  • Create and maintain documentation for all processes and procedures
  • Collaborate with and support the work of other staff engaged in similar functions
  • Coordinate with the rest of the IS team to meet the team objectives
  • Perform other duties as assigned


Knowledge & Skills:

  • Solid trouble-shooting skills;
  • Possess strong interpersonal communication skills
  • Ability to converse at multiple levels.
  • Be a highly motivated, self-starter and comfortable working with minimum supervision.
  • Individuals must be willing to work odd and on-call hours.
  • Candidates must have 1-2 years of experience in a PC maintenance
  • Knowledge of Microsoft Windows and Office are required.
  • Experience in tech support and/or customer service is required.


MINIMUM QUALIFICATIONS:

  • Graduation from high school or possession of a high school equivalency diploma
  • Professional Technical Certification is preferred
  • Bachelor’s degree in a related field is preferred
  • Driver’s license with a clean driving record
  •  Pass background check
  • Ability to lift 60lbs. repeatedly

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Field Service Technician